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    Senthil Arasu B, Praveen Paul J,

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Total Quality Management – 2nd Edn.

by: Senthil Arasu B, Praveen Paul J,
ISBN: 9788183715782

Table of Contents

  • Introduction to Quality
  • Leadership Role in TQM
  • Customer Satisfaction
  • Employee Involvement
  • Continuous Process Improvement
  • Supplier Partnering
  • Performance Measures in TQM
  • Statistical Fundamentals
  • The Seven Tools of Quality
  • Control Charts
  • Management Tools
  • Bench Marking
  • Total Productive Maintenance
  • Quality Function Deployment
  • Taguchi Loss Function
  • Failure Mode & Effect Analysis
  • ISO 9000
  • Environmental Management System
  • Total Quality Management in India a Case Study.

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Meet the Author
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The authors B. Senthil Arasu, and J. Praveen Paul both have rich teaching experience in the relevant subjects. Both of them have industrial experience too. Mr. B. Senthil Arasu is a Electronic Engineer (B.E. ECE) with an MBA in Finance and Mr. J. Praveen Paul is a mechanical Engineer (B.E. Mech) with an MBA in Marketing. The authors have published various articles in journals and have presented papers in national and international conferences and seminars.

Books of Senthil Arasu B
Meet the Author
avatar-author

The authors B. Senthil Arasu, and J. Praveen Paul both have rich teaching experience in the relevant subjects. Both of them have industrial experience too. Mr. B. Senthil Arasu is a Electronic Engineer (B.E. ECE) with an MBA in Finance and Mr. J. Praveen Paul is a mechanical Engineer (B.E. Mech) with an MBA in Marketing. The authors have published various articles in journals and have presented papers in national and international conferences and seminars.

Books of Praveen Paul J
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“Total Quality Management – 2nd Edn.”

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